Choose the first broken stage
- Nothing reaches Datalyr: start with No events.
- Activity arrives, but a purchase or subscription does not: use Missing revenue.
- The conversion exists, but has no campaign journey: use Missing attribution.
- A source card shows an error or stale state: use Integration errors.
- Both systems have data, but totals disagree: use Different numbers.
- The conversion exists but did not reach an ad platform: use Conversion not delivered.
Use a controlled test
Record the workspace, environment, event or transaction ID, source, timestamp with timezone, and expected result. Change one thing, repeat the test once, and check the same record through each stage. Avoid reconnecting sources, rotating keys, or reinstalling SDKs before locating the failure. Those actions can create new variables or duplicate tracking.What to collect for support
- workspace name and public ID
- affected page, source, or SDK and version
- one event or transaction ID
- test timestamp and timezone
- exact error text or delivery status
- what you expected and where the record last appeared