Users groups activity around the identity Datalyr received. It helps you move from aggregate metrics to one real customer journey.
Find someone
- Open Users and select a date range.
- Search by ID, email, name, or location.
- Use the filters to narrow the list.
- Expand a user for a summary, or open the full detail view for their journey.
The page initially loads the most recent users. Busy workspaces can load more results, and very large date ranges may time out. If that happens, switch to the last hour or six hours, then search again.
Read a journey
Start at the earliest visible touchpoint and follow the sequence forward:
- Check the first page, referrer, and campaign information.
- Look for the point where the anonymous visitor became known.
- Confirm important product events appear in order.
- Check revenue and conversion activity against the same identity.
An anonymous browser ID and your application’s user ID are different identifiers. An identify call joins future and eligible known activity to the customer. It cannot safely infer that two unrelated anonymous visitors are the same person.
Debug identity
Use a stable internal user ID when possible. Call identify after a trusted identity moment such as login or signup, and reset the SDK on logout or account switching.
If one customer appears as multiple users:
- confirm every runtime uses the same stable user ID;
- check that
identify runs before or near the conversion;
- ensure logout resets identity on shared devices;
- do not generate a new user ID on every session.
Never alias IDs merely because they share a name, device, IP address, or other weak signal. Only join IDs you know belong to the same person.
