Delete a workspace or account

Deletion removes the workspace’s events, sources, conversion rules, and memberships.

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Before you start

• Only the owner deletes a workspace.
• Deletion does not remove dl.js from your site or the SDK from your app.
• Deletion does not cancel a subscription for you. See Plans and billing.

Do this first:

1. Export every report your team must keep.
2. Record the conversion rules and source settings you would rebuild.
3. Remove the tracking snippet and the mobile SDK from your own code.
4. Revoke the workspace API keys in any service that still holds them.

If you only need to remove a teammate or stop one conversion rule, take that narrower action instead. It’s reversible, and this isn’t.

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Delete one workspace

This removes every event, source, conversion rule, and membership in this workspace, and cannot be undone. The name becomes available again immediately.

1. Open Settings → Danger zone.
2. Select delete workspace.
3. Type the workspace name exactly. The match is case-sensitive.
4. Add a reason. This field is optional.
5. Select delete workspace in the dialog.

We redirect you to the workspace list, and block new events from reaching the workspace, so a late webhook can’t re-create data. Member accounts survive. Only their membership of this workspace ends.

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Delete your account

This removes every workspace you own, with its tracking data and its billing customer. Workspaces you belong to but do not own survive for their other members.

1. Open /account/settings.
2. Find the Danger zone card.
3. Select delete account.
4. Type DELETE MY ACCOUNT exactly.
5. Select delete account in the dialog.

We sign you out and return you to the login page.

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Verify

Reload Datalyr. The deleted workspace is gone from the workspace switcher. Other members see the same.

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When it doesn’t work

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Next

• Plans and billing: cancel a subscription without deleting data.
• Team members: remove one person instead.
• Privacy: delete one customer’s data rather than the workspace.