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Open Settings → Billing to see the current plan, subscription status, cycle end, and usage. This page remains available when a subscription needs payment so the owner can recover it.

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Manage billing

Only the workspace owner can open the billing portal. Select Manage billing to handle the available subscription, payment-method, and invoice actions. If you are not the owner, Datalyr shows the plan but tells you that only the owner can manage billing.

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Understand the status

  • Trialing: the trial is active; the page shows the days remaining.
  • Active: the subscription is current.
  • Past due or canceled: open billing and resolve the payment or subscription state before expecting all paid surfaces to remain available.
The exact actions shown in the portal depend on the workspace’s billing provider and current subscription.

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Shopify-billed workspaces

A workspace first billed through Shopify continues to use Shopify billing. Datalyr directs subscription management to Shopify rather than the standard billing portal. If the app was uninstalled, reinstall it from the Shopify App Store. If the Shopify subscription was canceled, resume it from Shopify admin. Changing the subscription outside the correct provider will not repair the existing workspace state.

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Before changing a plan

Review This cycle usage for both events and postbacks. Plan changes affect limits and billing; they do not delete previously collected workspace data. After a change, return to Settings → Billing and confirm the new plan or status. Shopify updates may return with a Plan updated confirmation.
Canceling a subscription and deleting a workspace are different actions. Cancellation controls billing. Workspace deletion permanently removes the workspace and its data.