Missing revenue - Datalyr Docs

Start with one transaction ID. Every revenue source posts to https://webhooks.datalyr.com, so the provider’s own webhook log already holds the status we returned.

Statuses every source returns

Status	Meaning	Fix
`200` `received: true`	We accepted it	Search Events for the ID
`200` `duplicate: true`	The same provider event ID arrived twice	Nothing
`401`	The signature or secret does not match	Recopy the secret into both places
`429`	Over 1,000 webhooks per minute for this workspace	The provider retries
`503` `retry: true`	We cannot verify the delivery yet	The provider retries
`500`	We failed to process it	The provider retries

A 503 with Webhook secret not configured means no secret is stored for that source. The field reads as optional in some providers, but deliveries keep failing until you save one.

Statuses by source

Source	Status	Body	Fix
Stripe	`410`	`The legacy /stripe/{workspace_id} webhook is retired.`	Connect through Stripe Connect
Stripe	`200`	`Account not found or not linked`	Reconnect Stripe
Stripe	`200`	`Connection exists but is not active`	Reactivate it under Sources
Stripe	`200`	`livemode mismatch`, the event is dropped	A test payment hit a live connection
Stripe	`503`	`Stripe livemode authority is not configured`	Reconnect Stripe
Shopify	`400`	`Missing shop domain header`	Reinstall the Datalyr app
Shopify	`401`	`Missing HMAC signature`	Reinstall the Datalyr app
Shopify	`400`	`Missing topic header`	Recreate the webhook
Whop	`400`	`Webhook not configured for this workspace`	Connect Whop again in Sources
Whop	`401`	`Missing signature headers`	Check the managed webhook in Whop Developer tools
ClickFunnels	`401`	`Stale webhook timestamp`	The timestamp is over 10 minutes old
Superwall	`200`	`Sandbox events are not processed`	Use a production purchase
Superwall	`401`	`Webhook signature verification failed`	Recopy the `whsec_` secret
RevenueCat	`400`	`Missing connection ID in URL path. Use /revenuecat/{connectionId}`	Recopy the webhook URL
RevenueCat	`200`	`sandbox: true`	Use a production purchase
RevenueCat	`401`	`Invalid authorization`	Recopy the secret into both places

The event exists but the value is wrong

Symptom	Cause	Fix
The value is 100× too large or too small	The currency minor-unit divisor	JPY and KRW divide by 1. KWD and BHD divide by 1000
A USD column reads empty	No FX rate exists for that currency yet	Wait for the daily rate. We never convert at 1:1
A subscription checkout reads `0`	The invoice owns the cash	Read the `invoice.payment_succeeded` row
A refund reads positive	You are reading gross	Read `net_revenue`, which subtracts refunds and disputes
Datalyr net is above Stripe net	Datalyr net keeps processing fees in	Compare gross to gross

Revenue is double counted

Pick exactly one revenue source. RevenueCat, Superwall, and Stripe each report the same mobile subscription, and we deduplicate within a source rather than across them, so your mobile revenue doubles.

Do not query event_data.order.total_price for a Shopify total. Only orders/paid is canonical, and three other topics carry the same order.

Verify

Open the provider’s webhook log.
Find the delivery for your transaction ID.
Confirm the delivery returned 200.
Open Events and filter on source.
Confirm the row carries the same amount and currency.

If the provider shows 200 and Events has no row, contact support. Send the transaction ID, the provider event ID, and the delivery timestamp with its timezone. Never send an API secret.