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Open Sources. Each card carries a state line and one action button, and the line tells you which action you actually need.

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What each state line means

The state line turns amber once the newest event is over 24 hours old. It stays amber rather than red, because the connection itself still works.

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Reconnect messages

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needs primary account

Meta, Google Ads, and TikTok authorize an entire login, not one ad account, so you have to name the account yourself.
  1. Select select account.
  2. Pick the account whose spend this workspace reports.
  3. Save.
Changing the primary account on Meta, Google Ads, or TikTok requires a disconnect and a reconnect. That deletes every synced ad row for the old account. Pick the correct account the first time.

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Authorization keeps failing

Repeating the authorization as the same user with the same access produces the same result.

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Connected, but no recent data

Don’t disconnect the source to fix this. Reconnecting Meta, Google Ads, or TikTok deletes that source’s synced platform data, and stale data is rarely a connection problem. Check these five in order.
  1. Confirm the selected account matches the account with activity.
  2. Set the range in Events to last 7d.
  3. Filter Events on that source.
  4. Open the provider’s webhook log and read the status we returned.
  5. Confirm one transaction, not the whole total.
A working connection with one absent record is a transaction problem. Read Missing revenue.

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Verify a reconnect

  1. Confirm the state line reads last event with a recent time.
  2. Produce one real transaction or one ad click.
  3. Confirm a new row in Events within 5 minutes.
When you contact support, send the workspace public ID, the source name, the exact state line, the account ID, and the last time data arrived. Never send an API secret.