> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datalyr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Missing revenue

> Trace one purchase, subscription, renewal, or refund into Datalyr.

Start with one transaction ID. Aggregate totals hide whether the problem is collection, filtering, duplication, or refund treatment.

## 1. Verify the source transaction

Confirm the transaction reached a final state in Shopify, Stripe, RevenueCat, Superwall, Whop, Checkout Champ, or your SDK. Record its ID, event type, amount, currency, and timestamp.

An authorization, incomplete checkout, test-mode payment, or pending transaction may not count as realized revenue.

## 2. Check the source

Open **Sources** and confirm the revenue source is connected. Review its recent-activity signal.

* **Connection error:** repair authorization, credentials, webhook, or required configuration.
* **Connection healthy but no recent activity:** check the provider-side webhook or integration setup.
* **Other transactions arrive:** investigate the missing transaction's status and payload instead of reconnecting.

## 3. Search Datalyr

Search **Events** using the transaction ID and a date range around the source timestamp. Compare:

* amount and currency
* event type
* source timestamp versus processing time
* customer or visitor identifiers
* test versus production environment

If the event exists but a dashboard total differs, the issue is reporting logic, date range, or refund treatment—not ingestion.

## 4. Check duplicates and adjustments

Datalyr may deduplicate repeated deliveries using a transaction or idempotency identifier. Refunds, chargebacks, cancellations, and subscription changes can reduce net revenue or appear as separate activity. Compare gross and net figures consistently.

## Escalate with evidence

Provide the source, transaction ID, event type, amount, currency, timestamp with timezone, and whether neighboring transactions arrived. Never send payment credentials or full API secrets.